Client Feedback
What our clients say about working with us
Feedback from operations managers, procurement leads, and business owners who have engaged Brackenhall for advisory work in Bangkok.
Back to Home8+
Years in Bangkok market
180+
Engagements completed
4.8
Average satisfaction score
100%
Vendor-neutral, no referral fees
Client Reviews
From the businesses we have worked with
Panya Thiraphat
Operations Manager · Bangkok
We brought Brackenhall in to look at how we were handling supplier contracts for our Bangkok distribution centre. Natthapong ran the review in a single day and the improvement list they produced was very practical — nothing speculative. Three months later we have actually implemented most of it. The price was reasonable for what we got.
Procurement Review Session · May 2025
Wanwisa Kraivichit
Finance Director · Pathum Wan
We used Vendor Selection Support when we were choosing a new facilities management company for our three Bangkok offices. What I valued most was that they had no interest in which supplier we picked — they just helped us build a fair comparison. The criteria document they produced was clear enough that our board had no questions about how we made the decision.
Vendor Selection Support · April 2025
Suriyan Phongphet
Founder · Silom
We signed up for the ongoing advisory arrangement at the start of this year. It has been useful to have a regular external voice on procurement questions — we are a team of twelve and no one person owns the buying function. The sessions keep it on the agenda. I would have liked slightly more coverage of international supplier sourcing, which they noted is outside their current focus.
Advisory Engagement · Ongoing since Jan 2025
Napat Kanchanawan
Procurement Lead · Sathorn
I was sceptical about whether an outside advisor could add much when we already have procurement experience in-house. In practice, having someone with no stake in the outcome walk through our vendor comparison was genuinely useful. We found two evaluation gaps we had not noticed. The whole process was quick and the fee was straightforward.
Vendor Selection Support · May 2025
Orawan Tilakamonkul
COO · Ratchathewi
The Procurement Review Session was a good starting point for us. Our buying process had grown in a slightly disorganised way as the company expanded and the review helped us understand what was actually happening versus what we thought was happening. The improvement list was short and sensible — not overwhelming.
Procurement Review Session · April 2025
Boonsong Watcharapong
Managing Director · Lumpini
We used the advisory engagement for the first half of 2025 while we restructured how our procurement function reports within the company. Having a regular outside session helped us make sure the changes we were making were sensible rather than just internal assumptions. I found the written session notes particularly useful for keeping our MD informed.
Advisory Engagement · H1 2025
Case Studies
Work in a little more detail
Challenge
Logistics supplier contract renewal — no clear evaluation record
A Bangkok-based distribution company was renewing a two-year logistics contract. They had used the same supplier for four years but had no documentation of why the original selection was made, making it difficult to justify the renewal internally or compare alternatives fairly.
Approach
Vendor Selection Support engagement over three weeks
Brackenhall ran a needs definition workshop, established selection criteria, and built a comparison template that let the client assess both their existing supplier and two alternatives against the same set of criteria. The process was completed in three weeks across four working sessions.
Outcome
Renewal proceeded with full documentation and two pricing improvements
The client renewed with their existing supplier, but the comparison process identified two areas where the contract terms could be improved. Both were negotiated before signing. The company now has a selection criteria document and comparison template they can reuse for future procurement rounds.
Timeline: 3 weeks · Service: Vendor Selection Support
Challenge
Growing company with no consistent buying process
A Silom-based professional services firm with forty staff had no defined approach to how purchases were approved or documented. Different team leads were buying from different suppliers for similar items, with no oversight of whether value was being obtained.
Approach
Procurement Review Session followed by ongoing advisory
The review session identified four specific process gaps. The client then engaged Brackenhall on a quarterly advisory basis to support implementation and provide an external check on new supplier decisions as the company continued to grow.
Outcome
Consistent approval process in place within two months
The company introduced a simple internal buying process based on the review recommendations. Duplicate supplier relationships for the same category were consolidated from nine suppliers to four. The quarterly advisory sessions continue to support new sourcing decisions.
Timeline: Ongoing · Services: Review + Advisory
Challenge
First-time procurement of a significant IT services contract
A retail company in Ratchathewi was purchasing IT support services for the first time as a standalone contract. The operations manager had no experience comparing IT proposals and was unsure how to separate features that mattered from those that did not.
Approach
Vendor Selection Support — needs definition to comparison memo
Brackenhall worked with the operations team to define what they actually needed from an IT support provider, established weighted evaluation criteria, and then worked through four supplier proposals against those criteria, producing a comparison board and a clear recommendation memo.
Outcome
Contract signed with confidence; criteria document retained for future use
The client selected a mid-range provider that met the defined criteria well. The selection process was completed in under four weeks. The criteria document produced during the engagement has since been adapted by the client for a subsequent software procurement round.
Timeline: 4 weeks · Service: Vendor Selection Support
Reach Us
Ready to have a conversation?
We are based in Bangkok and work with clients across Thailand. An initial call is free and typically lasts twenty to thirty minutes.
PHONE
+66 2 252 7048ADDRESS
305 Ratchadamri Road, Lumphini
Pathum Wan, Bangkok 10330
HOURS
Mon – Fri: 09:00 – 17:30 ICT
Credentials
Professional standing
CIPS Practitioner Members
Chartered Institute of Procurement & Supply
Thai Chamber of Commerce
Registered member business
Thailand Supply Chain Forum
Advisory member since 2022
PDPA Compliant Operations
Thailand Personal Data Protection Act
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